Delete Your Data — Retrova

This page explains how to delete your identity and all of your data in theRetrova app (com.gookkis.retrova). There are two ways: directly inside the app, or by email request if you have already uninstalled it.

Option 1 — from inside the app (immediate)

1. Open Retrova.
2. Go to the Settings tab.
3. Choose Delete account and all data, then confirm.

Deletion takes effect immediately; there is nothing to wait for on our side.

Option 2 — by email (if the app is already uninstalled)

Send an email to admin@gookkis.comwith the subject Retrova data deletion, and include your Device ID.

The Device ID looks like usr_… and is shown under Settings → Device IDin the app. Because Retrova uses no accounts, names, or email addresses,this ID is the only way we can recognise your data — without it we cannot tell which data to delete.

If the app is already uninstalled and you did not note the ID, reinstall it briefly to read it in Settings: your identity is restored automatically on the same device. Requests are processed within 30 days of receipt.

What gets deleted

Deleting your account permanently removes:

• your device identity (usr_…) and its hashed device-key fingerprint;
• every result image still stored on our servers;
• your generation history;
• any remaining credit balance, including credits you paid for.

You do not need to request deletion of the original photos you uploaded: those are already deleted automatically within 1 day of processing, long before such a request.

What we keep

• Purchase records. Google Play transaction numbers and amounts are kept as long as accounting and tax obligations require, and to handle disputes and refunds. These records are no longer linked to your identity.
• Images you saved or shared yourself to your gallery, WhatsApp, or anywhere else are outside our control and must be deleted by you there.

Important: deletion cannot be undone

Once deleted, your data cannot be restored — including unused paid credits. The free welcome credit is granted only once per device, so reinstalling the app after deletion does not grant new free credits.

Contact

Questions about data deletion can be sent to admin@gookkis.com. See also the Retrova Privacy Policy.